Reference

What Governs Your Account on st7889

Before you open an account or make a deposit through DANA, OVO, or GoPay, it is worth knowing exactly what terms apply to you.

Jurisdiction-dependent accessAccount terms apply on registrationDANA, OVO, GoPay coveredData handled per our privacy policyContact us to request changes
st7889 What Governs Your Account on st7889
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Your account data is used only to operate the service — to process wallet transactions, verify your identity when required, and maintain a record of your activity as the terms require. We do not sell personal data. Cookies on this site track session state and login continuity; you can manage cookie preferences through your browser settings, though disabling some may affect how the account functions on mobile.

Data Retention

We keep account and transaction records for as long as required by the applicable legal framework. After account closure, data is retained only for the minimum period our legal obligations require.

Wallet Verification

When you register a DANA, OVO, or GoPay wallet, we verify that the wallet name matches your registered account name. This step protects against unauthorised withdrawals and is a condition of using the payment service.

Account Security

Your account is protected by a one-time PIN sent to your registered mobile number on login. Never share this PIN. If you suspect unauthorised access, use the Account Portal or live chat to freeze the account immediately.

Requesting Your Data

You can request a summary of the personal data we hold on your account at any time. Submit the request through email or the Account Portal; we aim to respond within a reasonable period as the applicable policy requires.

LEGAL CONTACT PATHS

How to Reach Us on a Legal or Policy Matter

If you have a question about these terms, want to dispute a transaction, or need to request account data, our support team handles these cases directly. Players in Yogyakarta and elsewhere across Indonesia can reach us through the channels below. Include your registered wallet number — DANA, OVO, or GoPay — so our team can locate your account and respond accurately.

Live Chat Open the chat widget from any page on our site. Our team can pull up your account using your registered wallet number and address policy questions directly.
Email Support Send a written query to our support address for formal legal requests, data access questions, or account closure. We respond in writing with a reference number.
Account Portal Log in to your account and use the Help section to submit a formal request. All ticket history is saved there for your own reference.

Questions About Our Legal Terms

The questions below cover the legal topics we hear most often. If your question is not listed here, contact our support team directly with your registered wallet number at hand.

These terms apply to anyone who creates an account and uses st7889 where local law permits. Eligibility depends on your region and applicable local regulations; access is not available in all jurisdictions.

After closure, we retain your account and transaction records only for as long as our legal obligations require. Once that period passes, identifiable data is deleted or anonymised in line with our privacy policy.

Yes. Submit a written request through the Account Portal or by email. Include your registered wallet number — DANA, OVO, or GoPay — so we can locate your records and respond accurately.

Contact support via live chat or email and include your wallet transaction reference. We cross-check our records against the DANA, OVO, or GoPay transaction log and respond with findings before any adjustment is made.

We post the updated terms on this page and note the change date at the top. Continuing to use your account after that date means you accept the revised terms. You can request account closure if you do not agree.

Session and login cookies are needed for basic account functions, including the OTP login flow on mobile. You can block non-essential cookies in your browser settings without losing access to core account features.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.